•  Where are we located?

We are based in Jaipur, Rajasthan - India.

  •  Which category products do you sell online?

We are an online fashion store for women’s fashion wears.

  • Do you ship internationally?

Yes, we do ship internationally. 

  • Do you take requests for customization of products?

Yes, We love to customize products. Customization could be a simple nech design change , sleeves length , kurta patterns or create mother-father/daughter-son combos or any other customizations.You can email us with your requirements at aachii.creations@gmail.com

  • How do I know my size?

 You can refer to our sizing guide at the bottom of every page.

  •  Do you have an XL size?

We celebrate women in all shapes and sizes. Sizes can be customized as per the request , being it XS or 10XL. Don't hesitate to reach out , we are just one shout away.



Once you have successfully placed your order on our website, you will receive a confirmation email from us. We will then start making your order, from our Jaipur warehouse and keep you informed at every step with regards to the delivery of the same. Your item is packed securely and handed over to our trusted delivery partners. Then, your item is shipped to your location.
You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order. You can track your order with the tracking ID until it’s delivered.



We accept all major credit and debit cards. We also support the following modes of payments-

    • Net banking
    • UPI
    • EMI
    • COD

To ensure a safe, private and secure shopping experience with us, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

  • What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your card information with us. If you suspect any unauthorized behaviour on your card, then please report this to your bank immediately. 

  • I am concerned about the security aspects related to typing out my credit card number online.
Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.Please be assured that we do not receive or store your complete card details with us. When you enter the card details, you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive or store your card details.



  •  What are the shipping charges I need to pay for an order?

Shipping charge is levied on all orders above 1500 Rs depending on the weight. On orders below Rs 1500 , a shipping charge of Rs 150 applies.

  • I need my order urgently. Can you deliver it?

 We offer express shipping for all your urgent occasion needs. For express delivery, shipping charge of INR 300 will be applied. Please do write to us for urgent orders.

  • In how many days my order will get delivered?

If you choose the standard shipping option, your order will be delivered to your doorstep within 10-15 working days.

  • Can I book order for delivery to more than one address?

 Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

  • Will I get a refund of my Shipping Charges in case of return?

 No. Shipping charges are non-refundable in case of exchange or cancellations.

  • Why is tax being charged on my order?

Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by us to the relevant government authorities. All products are inclusive of tax.

  •  What happens if I am not available when you deliver my order?

For all online order, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.


  •  Do you accept returns?

When you make a purchase with us, we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds. We are a small start-up passionate about providing the trendiest designs at affordable prices. Hence, currently, our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.

  • What if I receive a damaged product?

In that case, we exchange the product and send you another product. You can raise a complaint within 24 hours of delivery and place your replacement request. to care.aachii@gmail.com

  • How do I cancel my product?

We are sorry to hear that you wish to cancel your order. You may cancel an order within 24 hours from the time of placing the order. Simply write to us on care.aachii@gmail.com with your order number and we will cancel your order for you.

  •  Can I cancel an order after shipping?

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.

  • How will I be refunded for a canceled order or a return?

On successfully processing the refund, the refund amount will be credited to your aachii account as credit points. You will be able to use this credit on any of your future purchases with us.


Have more queries? - You can send us an email at care.aachii@gmail.com or call us on our customer care number +91-6378929110.